Macumen delivers IT support for desktops, servers, and networking infrastructure on behalf of its clients. Our staff hold a range of IT support qualifications, including Apple hardware certifications, and Apple Engineer certification.
User Support
This is the 'traditional' area of IT support - making sure people can get on with their work as quickly as possible. Whether it be troubleshooting a software problem, or installing a new computer, we will always attempt to minimise the amount of downtime for the user. If the computer requires hardware repair, we advise the client on the best course of action.
Server Support
This is Macumen's key strength - our focus has always been supporting organisations that use Macs. Because of this focus we have a wealth of experience in supporting and managing network and server environments. Our experience covers file, email, web, ftp, calendar, database, and DNS servers.
Business Relocation Services
Our years of supporting businesses has given us the experience required to smoothly relocate IT services during office moves.
Network Design
Macumen has the experience and resources to design a network from the ground up, including designing infrastructure models, mapping potential network growth, redesigning existing networks etc. Macumen is also able to deliver virtual private networks (VPNs) for clients, allowing secure solutions for accommodating mobile users, as well as interstate and international office connections.
Network Installations
Macumen has extensive experience in the installation and configuration and maintenance of all types of wireless and wired networks. Macumen also has extensive experience in appointing, liaising and overseeing cabling contractors and other related trades when required for network installs. As for Internet connectivity, Macumen can assist clients with selecting the most suitable provider and access medium. This ensures that the provider understands the needs of our clients prior to the installation and configuration of equipment.